First Class Textbook- Part B4 [Ed. 2]

First Class Textbook - B4 (Edition 2)

This product is also available as an eBook

The eight First Class (Edition 2) textbooks collectively cover all sections of SOPEEC's Revised First Class Syllabus (2012; A1, A2, A3, A4, B1, B2, B3, and B4). Edition 2 features an updated layout to assist learning as well as updated colour images to ensure details are clear.

This volume on Business and Workforce Management discusses such topics as:

  • Business Management
  • Contract Management
  • Problem Solving and Decision Making
  • Leadership
  • Communication and Conflict Resolution
  • Labour Relations
  • Recruitment and Employee Development
  • Management Structures and Organization

IMPORTANT NOTE: The current [Ed 2] and previous [Ed. 1.1] First Class Textbooks are the only single source set of learning materials approved by both IPECC and SOPEEC to meet the Syllabus and Curriculum standards required to successfully prepare for First Class National Certification Examinations.


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